FAQ

Please visit the Members' Area to:

• Check your account balance
• Review statements and transaction history
• Activate cards
• Edit personal details
• Change account passwords
• Add an additional card to your account
• Change security codes

If you require more information you can contact us

Call Web Support to:

• Receive assistance in navigating around this website.
• Obtain more information about unique, including where to purchase a card.
• For existing customers to check balance and recent transaction history, change address details and order additional cards.

Please note, all of this information is available on this website for FREE.

Customer Services: 0871 277 5590
Mon to Fri 8am to 6pm, Sat 10am to 4pm. Calls will be charged at 10p per minute from BT landlines.
Calls from other networks or from outside the UK may cost more.

Call Customer Services to:

• Report lost or stolen cards
• Report fraud
• Locate a missing payment to/from your account
• Query a transaction on your account
• Request a new PIN
• Discuss any other issues not covered above

By Text:

To have your latest card information sent to your mobile phone just text any of the requests below to 07797 800 601.
Each text costs your usual network tariff plus 25p which will be charged to your mobile phone. Please note that if you have more than one card account with the same mobile phone number, your will have to contact Customer Services team.

BALANCE - to get your balance details
LASTTRANS - to get up to your latest 5 transactions
STATUS - to check up on the status of your application

By Post:

Customer Services: PO Box 466, Salford, M50 2XU

Web Support: 0871 277 5590
Mon to Fri 8am to 6pm, Sat 10am to 4pm. Calls will be charged at 10p per minute or part thereof, including VAT, from BT landlines. Calls from other networks or from outside the UK may cost more.

For any Media Enquiries:
Please see our corporate website www.apsgroup.com

Customer Services are open Monday to Friday, 8.00am to 6.00pm and Saturday 10.00am to 4.00pm. Lost and Stolen calls will be taken 24 hours a day, 7 days a week.

You will be asked to provide your card number and other details to help our staff verify they are talking to the correct person. You may also be required to help us, our agents or the police if your card is lost or stolen or we suspect your card is being misused.

If you are experiencing difficulties contacting us using the number displayed on the back of your card please contact us using our international number +44 207 153 8940 (calls will be charged at the international rate set by that country).

If, due to disability or handicap, you have difficulty in communicating with us or using our services then in the first instance please email us at accessibility@membersaccounts.com or telephone us on 0871 277 5590 to explain the problem you have and we will do our best to assist you.

Customer Services: 0871 277 5590
Mon to Fri 8am to 6pm, Sat 10am to 4pm. Calls will be charged at 10p per minute from BT landlines.
Calls from other networks or from outside the UK may cost more.

If you are unhappy with the way your account is being run you should contact Customer Services so that we can investigate your concern as soon as possible. A copy of our complaints procedure is available on request. Alternatively you can contact us in writing by sending your letter to:

Complaints Department
PO Box 466
Salford
M50 2XU

If we are unable to resolve any complaint through our internal complaints procedure, you may contact the Financial Ombudsman at: South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone: 0845 080 1800 . Email: complaint.info@financial-ombudsman.org.uk