More information on how to contact Sterling Card

FAQ

Contacting Sterling Card

Sterling Card Members' Area

Please visit the Members' Area to:

  • Check your account balance
  • Review statements and transaction history
  • Activate cards
  • Edit personal details
  • Change account passwords
  • Add an additional card to your account
  • Change security codes

If you require more information you can contact us

Call Web Support to:

  • Receive assistance in navigating around this website.
  • Obtain more information about unique, including where to purchase a card.
  • For existing customers to check balance and recent transaction history, change address details and order additional cards.

Please note, all of this information is available on this website for FREE.

Customer Services: 0871 277 5590
Mon to Fri 8am to 6pm, Sat 10am to 4pm. Calls will be charged at 10p per minute from BT landlines.
Calls from other networks or from outside the UK may cost more.

Call Customer Services to:

  • Report lost or stolen cards
  • Report fraud
  • Locate a missing payment to/from your account
  • Query a transaction on your account
  • Request a new PIN
  • Discuss any other issues not covered above

By Text:

To have your latest card information sent to your mobile phone just text any of the requests below to 07797 800 601.
Each text costs your usual network tariff plus 25p which will be charged to your mobile phone. Please note that if you have more than one card account with the same mobile phone number, your will have to contact Customer Services team.

BALANCE - to get your balance details
LASTTRANS - to get up to your latest 5 transactions
STATUS - to check up on the status of your application

By Post:

Customer Services: PO Box 466, Salford, M50 2XU

Web Support: 0871 277 5590
Mon to Fri 8am to 6pm, Sat 10am to 4pm. Calls will be charged at 10p per minute or part thereof, including VAT, from BT landlines. Calls from other networks or from outside the UK may cost more.

For any Media Enquiries:
Please see our corporate website www.apsgroup.com

What are your Customer Services opening times?

Customer Services are open Monday to Friday, 8.00am to 6.00pm and Saturday 10.00am to 4.00pm. Lost and Stolen calls will be taken 24 hours a day, 7 days a week.

What information will Customers Services ask for when I call?

You will be asked to provide your card number and other details to help our staff verify they are talking to the correct person. You may also be required to help us, our agents or the police if your card is lost or stolen or we suspect your card is being misused.

I'm having problems contacting Customer Services from abroad.

If you are experiencing difficulties contacting us using the number displayed on the back of your card please contact us using our international number +44 207 153 8940 (calls will be charged at the international rate set by that country).

What if due to disability or handicap I have difficulty in contacting you?

If, due to disability or handicap, you have difficulty in communicating with us or using our services then in the first instance please email us at accessibility@membersaccounts.com or telephone us on 0871 277 5590 to explain the problem you have and we will do our best to assist you.

Customer Services: 0871 277 5590
Mon to Fri 8am to 6pm, Sat 10am to 4pm. Calls will be charged at 10p per minute from BT landlines.
Calls from other networks or from outside the UK may cost more.

How do I make a complaint?

If you are unhappy with the way your account is being run you should contact Customer Services so that we can investigate your concern as soon as possible. A copy of our complaints procedure is available on request. Alternatively you can contact us in writing by sending your letter to:

Complaints Department
PO Box 466
Salford
M50 2XU

If we are unable to resolve any complaint through our internal complaints procedure, you may contact the Financial Ombudsman at: South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone: 0845 080 1800 . Email: complaint.info@financial-ombudsman.org.uk

Sterling Card
  • No Credit Checks
  • No Bank Account
  • Pay in Your Wages*
  • Use Worldwide
Sterling Card
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*Terms and Conditions

*Subject to our Terms and Conditions including the applicant providing acceptable identification, being resident in the UK, aged 18 years or older if primary cardholder, or 13 years or older if additional cardholder. The Sterling Pre-paid MasterCard® is issued by APS Financial Ltd (“AFL”) pursuant to license by MasterCard® International Incorporated. AFL is authorised and regulated by the Financial Services Authority. (www.fsa.gov.uk/register) Registered in England no. 06029941. Your card will be serviced by Advanced Payment Solutions Ltd (“APS”) which is a registered agent of AFL for this purpose. Registered in England no. 04947027. AFL & APS registered address is 6th Floor, One London Wall, London, EC2Y 5EB. MasterCard® is a registered trademark of MasterCard® International Incorporated. The Post Office® and Post Office symbol are registered trademarks of Post Office Ltd.

Creditbuilder is provided by Advanced Payment Solutions Ltd. APS Consumer Credit Licence No. 0608377.